SHIPPING & RETURN POLICIES
If you have an issue with any of our products we encourage you to contact us immediately. It is BE•YOU•TIFUL ATHLETICS’s policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers. We take pride in our products and we will work to ensure your satisfaction.
100% Satisfaction Guaranteed
We stand behind everything we sell. If you are not satisfied with your purchase, retail products purchased online at www.BEYOUTIFULATHLETICS.com can be returned for an exchange or a full refund within 30 days of purchase. Unfortunately, we cannot refund shipping charges or pay for return shipping unless the wrong item was shipped. Please read below to see our return and exchange policies in depth.
Please be advised that our return policy does not cover damage caused by sun exposure, improper use, or accidents or custom produced products. If you believe your mat falls within this category and you would still like to discuss returning it, please contact us and we’ll do our best to assist you. We’ll always do our best to take care of our customers, as our philosophy is to deal with them fairly and reasonably; in return we do hope that they will be fair and reasonable with us as well. Please also understand that our warranty does not cover products purchased from unauthorized resellers (see below).
Shipping Policy
We offer free shipping on retail orders over $65, shipping within the US. Retail and most wholesale orders will ship within 1-2 business days (inventory permitting). Unless you request otherwise, we generally ship by UPS ground which usually provides the best rates. Because retail orders ship from California, most orders placed with regular ground shipping within the continental US will reach you within 3-6 business days. Please note that UPS shipping times count business days and do not normally count or deliver on Sundays or Federal Holidays, so if you place an order on the Friday before a holiday weekend, you may not receive your order until the following Tuesday even if you choose overnight shipping.
If attempting to ship internationally, please note that shipments outside the US will experience longer than expected time for delivery and may incur additional tax and import fees.
Please be advised that additional shipping fees apply for expedited shipping.
RETURN/EXCHANGE PROCESSING: PRODUCTS PURCHASED AT WWW.BEyoutifulathletics.COM
In order to initiate a return or exchange items, you will need to contact us and we will promptly assist you. Unfortunately, we cannot accept returns after 30 days from receipt. Returns must be accompanied by your original proof of purchase (packing slip or order confirmation) along with instructions on whether you are requesting a refund or exchange (and if you are requesting an exchange, please let us know what you would like to exchange your item for).
We recommend that you ship your package with a carrier that can provide tracking and insurance. BE•YOU•TIFUL ATHLETICS is not responsible for packages lost in transit.
If a customer returns merchandise that does not meet conditions of the 100% Satisfaction Guarantee, it will be sent back to the customer at their expense.
Unauthorized Resellers
Please avoid purchasing BE•YOU•TIFUL ATHLETICS products from unauthorized resellers as our warranties will not apply to these purchases. Your best bet to avoid unauthorized resellers is to purchase directly from www.BEYOUTIFULATHLETICS.com. Sales on eBay, sears.com, jet.com, walmart.com and craigslist.com are unauthorized and not covered by our warranty.
RETURN/EXCHANGE: PRODUCTS NOT PURCHASED AT WWW.BEyoutifulathletics.COM
If the mat wasn’t bought directly from us, you’ll have to contact the venue where you purchased your mat, as your mat will be subject to the return/exchange policy of the company you bought your mat from (example: mats purchased on Amazon will be subject to Amazon’s return policy). If you have trouble making a return through your original seller, please let us know and we will do our best to assist you.